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šŸ’¾ Meta leaves advertisers holding the bag

Metaā€™s ad platform has misfired. The return policy is store credit only.

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šŸ“¢ TOP STORY

Metaā€™s ad platform misfired again last week, devouring budgets while delivering little value. This is starting to look less like a mistake and more like a page from the Meta playbook. 

Over the past year, Meta misappropriated hundreds of millions of ad dollars, mainly from accounts using its machine-learning-based products.

Metaā€™s protocol is to not notify advertisers when these events occur. But if advertisers do discover an issue themselves and go through campaign reconciliation, theyā€™re lucky if they receive 90% refunds in the form of Meta ad credits. (Not a joke.)

Speaking of platform overspending issues, Google recently sent notices to Display & Video 360 customers alerting them about refunds after they were ā€œovercharged for a subset of impressionsā€ between July and December of last year, Ad Age reports. Googleā€™s form email suggests customers follow up with sales reps if they have any questions.

At a time when advertisers canā€™t afford to pass up Google and Meta, the platformsā€™ treatment of their users is turning ad spend into a Sophieā€™s choice.

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šŸ“° THREE HEADLINES

The coming months mark a pivotal moment for the marketing landscape. Regulation and technologies are evolving in line with peopleā€™s expectations for privacy online. This is the moment for marketers to review and adapt their data and measurement strategies for the better in 2024.

The digital marketing landscape is dramatically changing this year. Here are three priority areas to ensure youā€™re ready.

2024 is already proving to be a year of reform for marketers. With updates like changes in how Google handles data collection, marketers must go carefully to ensure that theyā€™re making the right decisions on advertising strategies. The challenge is ensuring marketing decisions are founded on consistent and reliable data, while also complying with the latest consent policy changes.

Itā€™s hard to prove an ROI on training and development, but itā€™s crucial brands give space and support for their marketers to grow, say top marketers at Diageo, Channel 4 and Specsavers.

Marketers are used to proving return on investment. Itā€™s integral to the modern marketerā€™s work. Should marketers have to prove ROI on training though?

šŸ§µ THREADS

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šŸ¤æ DEEP DIVE

With consumer preferences shifting, influencer marketing has reached a tipping point where evolution is necessary.

With a new emphasis on authenticity stemming from the advent of artificial intelligence and deep fake technology (thank you Taylor Swift!), 2024 might be the year that Influencer Marketing is forced to change shape, evolving from a ā€œshow metricsā€ tactic to a better way to foster real, meaningful, human connections.

The influencer approach isnā€™t going away; Itā€™s had an impressive growth trajectory. And itā€™s projected to reach $69.92 billion by 2029. 

The emphasis should be on building long-term, meaningful relationships with creators and audiences alike, underpinned by a commitment to authenticity, transparency, and shared values.

Marketers must be careful to stay on top of these 6 emerging trends that shape the influencer marketing landscape or risk harming brand reputation forever.

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